IMPROVEMENT LEADERSHIP
We provide improvement leadership. We offer diagnostic assessments of Leadership and Lean Systems Thinking capability. We can help to create and deploy a sustainable improvement strategy in your organisation. We can show how to remove the barriers to organisational improvement. We can equip you to be an effective Lean Leader and a model of excellence to your organisation.
coaching
We offer 1:1 coaching to help you to achieve your goals. We can show you how to be a coach to your team, to improve their engagement with improvement and initiative with problem solving. We believe that coaching is empowering and that it helps people to find their own best solutions. We use a person-centred, solution focused approach. Coaching is "the difference that makes a difference" when forming high-performing teams.
TECHNICAL MENTORING
We can help you to develop your people and grow an independent improvement capability. We offer technical mentoring to develop improvement skills and knowledge. We value developing people with an integrated view of improvement work. We use a wide range of improvement disciplines, chosen because of their accessibility and demonstrated impact. We believe that change agents should learn to value their communication skills and adaptability at least as much as their expertise with improvement tools.
new system design support
We can help you with every stage of conceptual design. We can help you to capture the voice of your customers and understand the system requirement. We can show you how to build models to elicit system functionality and to confirm its completeness. We can coach teams to generate better ideas and produce integrated concepts that everyone buys into. We can show you how to optimise the performance of your concept, and to balance conflicting objectives. We can show you how to analyse the robustness of your system, process or product. We understand the importance of verification testing of new concepts using simulations, mock-ups and rapid prototyping.
training & instructional design
We are experienced at delivering training courses, whether in a large classroom or in a small group setting. We have trained a wide range of course with both practical and theory-based content. We have trained people at every level up to the boardroom. We believe that "learning by doing" provides the most effective way to develop new skills and insights. We offer instructional design to produce bespoke training. We offer a train-the-trainer service to support the transfer of skills and knowledge into your organisation.
process & value stream mapping
We offer process and value stream mapping facilitation and training. These techniques clarify what is really happening in a people-based system. Running this activity as a team produces engagement, clarity and consensus. It makes it possible to start solving problems and visualise a better future state. They can be used to share findings with stakeholders and to build wider agreement to make changes. We believe that mapping activities should be swift and used to bring out the biggest issues.
improvement event design & facilitation
We can design and facilitate bespoke improvement activities and workshops to fit your individual needs. We can facilitate improvement activities using industry standard gated frameworks (DMADV, DMAIC, DCOV). We can offer a coaching-based approach to help teams make decisions and take decisive action together. We can train your improvement leaders to become excellent facilitators. We can show them how to lead the change process whilst their teams own the plan and carry out the work.